Return & Refund Policy
Last updated: 12/14/2025
This policy is designed to meet Shopify Payments and Etsy marketplace requirements. Please review carefully before making a purchase.
Returns Accepted
We accept returns on eligible items within 30 days of delivery, subject to the conditions below.
Eligibility Requirements
Returned items must:
Be unused, uninstalled, and unmodified
Be in original packaging and resaleable condition
Be returned within 30 days of confirmed delivery
Include proof of purchase (order number or receipt)
Non‑Returnable Items
We do not accept returns for:
Customized or personalized items
Clearance or final sale items
Items damaged by misuse, alteration, or improper installation
Items returned outside the 30‑day window
How to Request a Return
To initiate a return:
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Email {{EMAIL}} within 30 days of delivery
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Include your order number and reason for return
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If approved, return instructions and the shipping address will be provided
Returns sent without prior authorization may be refused.
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Refunds
All returns are inspected upon receipt
Approved refunds are issued to the original payment method only
Refunds are processed within 5–10 business days after approval
Original shipping costs are non‑refundable
Please allow additional time for your financial institution to post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery
Provide clear photos of the item and packaging
Once verified, we will issue a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges. Approved returns may be refunded, and a new order may be placed.
Contact Information
For all return and refund inquiries:
Email: info@jmackdesign.com
Business Name: J Mack Design
Location: Moody, TX, USA
Policy Updates
We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting.