Return & Refund Policy

Last updated: 12/14/2025

This policy is designed to meet Shopify Payments and Etsy marketplace requirements. Please review carefully before making a purchase.

Returns Accepted

We accept returns on eligible items within 30 days of delivery, subject to the conditions below.

Returned items must:

Be unused, uninstalled, and unmodified

Be in original packaging and resaleable condition

Be returned within 30 days of confirmed delivery

Include proof of purchase (order number or receipt)

We do not accept returns for:

Customized or personalized items

Clearance or final sale items

Items damaged by misuse, alteration, or improper installation

Items returned outside the 30‑day window

To initiate a return:

Returns sent without prior authorization may be refused.

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

All returns are inspected upon receipt

Approved refunds are issued to the original payment method only

Refunds are processed within 5–10 business days after approval

Original shipping costs are non‑refundable

Please allow additional time for your financial institution to post the refund.

If your order arrives damaged, defective, or incorrect:

Provide clear photos of the item and packaging

Once verified, we will issue a replacement or refund at no additional cost.

We do not offer direct exchanges. Approved returns may be refunded, and a new order may be placed.

For all return and refund inquiries:

Email: info@jmackdesign.com
Business Name: J Mack Design
Location: Moody, TX, USA

We reserve the right to update or modify this policy at any time. Changes take effect immediately upon posting.